FAQs

BH CalAIM

How does the member or pre-release provider contact Siskiyou County Access Line (SCAL)?
  • Incarcerated members can call SCAL directly at ###-###-####
  • Pre-release providers can also call SCAL at the number above to schedule the Warm Handoff; however, efery effort should be made to include the inmate on the call.
What can a member expect when calling SCAL?

SCAL will collect identifying information, including the member’s full name, pre-release and post-release contact information and address, Client Information Number (CIN), and demographic information needed.

SCAL will also ask for the name, phone number and email address of the member’s pre-release provider.

The SCAL Member Services Representative will also ask a series of questions to ensure that the member meets the qualifications for enrolling in Specialty Mental Health Services or Substance Use Disorder (SUD) services.  For this reason, please allow for up to 15 minutes to complete the call.

If eligibility are met for one or more of the Siskiyou County Behavioral Health Plans, SCAL will offer the member and the pre-release provider an appointment time in the 14-day pre-release period to have a warm handoff with the post-release provider in each Behavioral Health Plan.

What is a Profession-to-Profession Warm Handoff?
  • This meeting is intended to introduce the member to the post-release provider.
  • It includes a discussion between providers and the member about the Health Risk Assessment and Reentry Care plan that was completed during pre-release services.
  • The post-release provider will confirm the appropriate level of care and schedule a post-release intake appointment and assist in coordinating transportation if needed.
  • Please ensure a consent for exchange of information between the pre-release provider and post-release provider is available at the time of the warm handoff meeting or ahead of the meeting when possible.
What information is needed to exchange member information between pre-release provider and post-release provider?
  • As soon as the Professional-to-Professional Warm Handoff appointment is made, the pre-release provider should send a copy of a Release of Information (ROI) form that indicates authorization for exchange of information between the pre-release and post-release provider.
  • ROI forms along with copies of the Health Risk Assessment and Reentry Care Plan should be sent to one of the email boxes below: