What can a member expect when calling SCAL?

SCAL will collect identifying information, including the member’s full name, pre-release and post-release contact information and address, Client Information Number (CIN), and demographic information needed.

SCAL will also ask for the name, phone number and email address of the member’s pre-release provider.

The SCAL Member Services Representative will also ask a series of questions to ensure that the member meets the qualifications for enrolling in Specialty Mental Health Services or Substance Use Disorder (SUD) services.  For this reason, please allow for up to 15 minutes to complete the call.

If eligibility are met for one or more of the Siskiyou County Behavioral Health Plans, SCAL will offer the member and the pre-release provider an appointment time in the 14-day pre-release period to have a warm handoff with the post-release provider in each Behavioral Health Plan.